How to think about your Customer Personas 👤

Hey friends,

If you’re selling to everyone, then you’re selling to no one!

That’s one of the most important marketing principles I learned: you need to clearly define who your customer persona is, otherwise it will be very hard to market your product or service.

Let’s say that you’re selling phone cases. Who would you start selling to? Most people would say everyone! Everyone has a phone nowadays, so everyone is a potential customer, but is that a good way to think about it?

If I take the phone case example, the first filter I’ll put on it is, what is the minimum required to buy this product? First of all, they have to have some expendable income. Next they have to own the phone that I’m selling a case for (obviously), I can’t sell them a case for an iPhone if they have a Samsung phone for example (unless let’s say they’re buying it as a gift).

Ok, now that you filtered out the minimum requirements, it’s time to go deeper. You need to get so granular in your targeting that you actually envision that person. Give them a name, age, occupation, interests, likes and dislikes.

This helps you in two ways:

1. It makes it easier for you to create marketing campaigns, both from defining your audience and targeting and writing the copy (text) of the ad.

2. It allows you to test your assumptions and see if your target persona actually is interested in what you offer.

One way to think about it, is that you want to build a persona that is so detailed that you can actual picture that person in your head.

It might be someone that you actually know in real life, or if you already have customers it may be modeled off of your most ideal customers.

Let’s give another example of a persona for a new eCommerce store selling female clothing. Since we’re just starting out, we don’t have any previous customers we can base this upon, so we have to come up with our personas.

When thinking about a persona, there are a few fields that we need to define, and the more of these fields we have, the easier it will be for us to test. The ones that I recommend are:

· Name (a random name generated to make the person seem real)

· Gender

· Age (an age range of +/- 5 years is fine too)

· Location (if you are active in multiple places, could be a country, city or neighborhood)

· Occupation (not always necessary, but can give more context into who you’re targeting)

· Likes and dislikes (these can be directly related to the product, or can be more generic. We’ll talk about how to tie these into your messaging)

· How they would use your product/ service (this is the typical use case, that is related to their likes / dislikes, which is either what the gain is that they want to get or what pain are they avoiding).

The following is an example of what a customer persona would look like:

Ok so you may have noticed a few things about our customer persona:

Now that we have a general idea of our customer persona, we can go about testing to see if this is an actual profile of our customer.

If you want to learn more about how to use customer personas in digital marketing, learn more at the AstroLabs Digital Marketing Course.

Once you have your customer persona, you need to think about what stage of awareness your prospects are at. That’s what we’ll be covering next.